Been there too, express shipping doesn't help much.
Lag times:
-
Defy submitting to pharmacy, 1-2 business days
-Time to fill order by pharmacy has varied from 1-4 business days
-Time it takes for package to picked up by carrier and actual transit time to destination varies
-weekend days are not business days. You may do better placing an order Monday or Tuesday than Thursday or Friday
Typically for me in Colorado once Empower ships it takes 2 days in transit via standard shipping anyway so paying for express shipping doesn't really do much.
I have also had further delays from ordering something not in stock (NDT shortage) and not being notified for a couple days before order is even submitted to Empower.
A rare exception is when an order is submitted to Empower the same day, filled the next and received in 4 days from order date.
Like Vince Carter said, I anticipate 10 days from order date... just don't get behind, plan ahead.
You need to be diligent monitoring following up. And, waiting on hold to talk with a real person is more time efficient than waiting for callbacks or email replies. Once you have someone by phone,
Defy staff has generally been great!