After many attempts and many hours on hold I finally got an operator to answer my call and refill my prescription on April 4th, but she said shipping times are 7 to 10 days. I immediately started taking half doses. Today I eked out my last few milligrams of test prop out of the vial. Its day 8 and still no UPS shipment notification. I am officially now off of therapy after many years. All of this over a routine refill. Thanks Empower. You guys are true a@@holes - and apparently the only pharmacy in the country with 100% test prop.