I had this problem as well. When a person leaves the front office no one is assigned that persons email account so you get no return emails then one day you just get a message that person does not exist and has no email account. When that happens I just CC everyone I have ever talked to via emails. Its crude but has worked I do get thru.**UPDATE**
Defy called back. Part of the reason they didn't get back to me was I was emailing (Sam) who no longer works there. Note to all: When you opt to email Defy, email the [email protected] address over emailing any one of the individual employees because you never know when their last day will be.
I started with Defy Medical in March of this year & while the service is good, the treatment is lacking.
I was started on testosterone at .04 & was directed to titrate (increase) up to 1. I got up to .08 before having to titrate back down due to severe water retention. This happens when I increase passed the starting rate of .04. I called to say the testosterone wasn't really doing much for weight loss (I go to the gym 5 days a week & lift & do intense cardio 3-4 times per week) My diet is on point. I don't drink, smoke or eat out. When I called, it was suggested to try DIM, dandelion root, & water weight tea (I mentioned Weightless by Traditional Medicinals which was noted as a good option) I've tried ashgawadha as well, all to no avail. None of these OTC remedies helped at all.
Noted in my original blood work was a concern of possible thyroid issues. My TSH level was 2.7. I asked for a complete thyroid panel because that was my reason for coming to Defy; I saw my PCH who said my levels were "within range", & I knew there was something wrong. I felt bad, as I do now under my current protocol. I was prescribed Liothyronine (generic for Cytomel) through Defy, at an extremely low dose of 5mcg & instructed to titrate up to 20mcg, to feel better. At this point, I'm currently taking 100mcg & still have low thyroid symptoms: cold all the time (it's summer & in my city, the temps are well over 100 daily), low mood, feeling tired upon waking up & "crashing" around 12-2pm, dry skin, increased weight gain (since starting treatment w/Defy, I've put on 20 pounds!!!), constantly puffy face, hoarseness, stiff joints, heavy period, etc.
At this point I'm at a loss as to what I should do. I've tried iodine prior to starting Defy, which did nothing. I am due for labs in a few weeks & a follow up consultation. At this point, I'm thinking of cutting ties with Defy. Any input/direction/HELP is greatly appreciated. While I realize this is largely a forum for men, there is VERY little out here for women. I'm hoping this is a place I can get some helpful feedback from those who have been in a similar situation; feeling frustrated with current protocols, but who also found a solution.
Hi Feelinglost. I am using injectable testosterone. I tried the cream prior to Defy & the delivery system didn't agree with me. It was a testosterone/progesterone compound. The same day I used it, I immediately puffed up. My hands & face swelled.
I contacted Defy because I thought they were professionals. I should not have to be recommending to them what labs to pull. I feel as bad now as I did before starting with them. My frustration is this: I'm here chatting with every day users & gaining more information from you all (and thank you for that!) than I am getting from Defy yet I'm paying them. I can continue my current protocol & continue paying only to feel as bad as I did prior to starting treatment. Why continue paying only to gain weight & yield the same results?
**UPDATE**
Defy called back. Part of the reason they didn't get back to me was I was emailing (Sam) who no longer works there. Note to all: When you opt to email Defy, email the [email protected] address over emailing any one of the individual employees because you never know when their last day will be.
The end result was continue doing the protocol that makes you feel best & we'll pull labs next month on the 3rd. Again, I had to request specific tests in an attempt to get to the bottom of why I don't feel optimal. Speaking with anyone other than the doctor hasn't proved successful & I end the call not getting the answers I need because the staff simply doesn't know. Hopefully new labs will yield results that can better direct the doctor in helping me feel less puffy & more energized.
It depended on how many others were ahead of me. On average it was 2 weeks, though sometimes it was 3 weeks & more recently, it was only 1 1/2 weeks & if you choose to pay more, you can ask to speak directly to the doctor. I spoke with both Caulkins & Saya. Both are helpful & neither was overly excited when my numbers weren't exactly in range. They explained we are all different & some people just rn higher/lower than others. Take me for example. My blood pressure has reliably been 90 over 60 for years. In my younger, more athletic years the numbers were roughly 86 over 40. I was extremly athletic & in aging a bit, I've slowed down some so the numbers have changed but are still considered low. I just run low in that aspect. You can speak to whomever you pay to consult with. Regarding choosing your own lab work, you don't have to. The doctors always told me what I needed but in wanting to investigate further, I asked, "what about this or that?" & those lab purposes were explained to me & from there I was able to request them as an add on or not. With Defy, you have so much control over the lack of control we have with our primary care provider.How long would you have had to wait to speak with a dr instead of some random staffer? I don't like the sound of having to choose your own lab work.
While I appreciate you thoughts, I've already read both books noted, nearly 2 years ago prior to starting all treatments because I live an extremely halthy lifestyle & putting anything foriegn into it, is not common practice for me. To start testosteron treatment took quite a bit. To start thyroid took even more. The testosterone wasn't helpful but the thyroid medication is. I would like to see a little less pushing of taking iodine as that just doesn't work. Why are we so worried about what others are doing while our current protocol isn't dialed in? I feel better now than I have literally, in the last 5 years. After reading my dissertation, I find it interesting that you would sugesst I read books that discourage taking medication. There is so much misleading & contradicting information available & it can be overwhelming as well as confusing to anyone, doctors included when one is trying to find a solution, especially after the subject has tried many singel treatments as well as combination treatments, all to no avail. Sometimes the simplist solutions that are right in front of us are the right thing.Thanks again for your input. I've got this handled now.As noted above if you wish to do some research on thyroid here are 3 great sources:
1. Stop the Thyroid Madness™ - Hypothyroidism and thyroid mistreatment
2. http://www.tiredthyroid.com/
Great simple to understand articles.
Get her book.... “Tired Thyroid: From Hyper to Hypo to Healing—Breaking the TSH Rule”
3. Search for "thyroid" - Dr. Westin Childs | Thyroid & Health Supplements That Work
The Complete Hypothyroidism User Guide for Patients (2018 Edition)
A LOT of good articles and a great youtube page.
Spend time here looking around.