Just wanted to share an email that nuscience sent me recently. They apparently saw the comment I made on here about their bac water, and without me even reaching out to them about it they took it upon themselves to send me this email
I’ve never seen customer service like this before in my life. And the way they handled this is exactly what I would want to see from a company. Instead of making excuses, they simply stepped up, accepted that an issue existed, why it happened, what they’re going to do to rectify it, and even offered a compensation option, which I’m not going to take. Just having a reliable company to order products from with this level of customer service and leadership is more than enough to make up for a simple mistake of being short 1ml of bac water in each vial. At least for me.
I personally love helping out people and companies that care more about people around them/ people they're servicing, than profits and greed. So far I’m extremely impressed with this company, the people working there, and what this company seems to stand for. Which so far seems like supplying top quality products for amazing products, with amazing customer service on top of it all. If I were to run a company, I can’t see one thing that I would do differently compared to
what I’m seeing from nuscience so far, and I very very rarely feel that way, if ever. If only more people and companies were like these guys. The world would be a much better place lol