James, if I can just chime in on the Jasen topic, and then I'll leave it that. First let me say, I get paid NOTHING from
Defy, or anyone else here, so my comments are 100% objective and neutral.
I switched over to
Defy, last summer. I had been with my previous physician/clinic for almost five (5) years prior to switching, and for the most part fairly content. When I started hearing more about
Defy, I took almost a year before making the switch.
The convincing factor was actually Jasen. Not once did he ever try to hard sell me over there, but whenever I would inquire about their therapies, programs, or just had any questions in general, Jasen would always have ample information. And with "Ample", just when I thought I had what I needed, there he was a day later sending me an email with additional information. If it wasn't him it was Chelsea!
Honestly, after a year or so of them just being consistently nice and informative, I honestly felt that they "earned" my business! Yeah, we seem to get quite a few folks on here that say great things about
Defy, but that was also a determining factor. I can tell you with 110% absolute assurance that WE, the STAFF here don't manipulate any posts, good or bad, directed at
Defy. If 96 out of 100 people here say
Defy is "great", that's because that's how they feel, not because we painted it that way. And if the other 4 or 5 (or whatever it is) post their bad experience at
Defy, or anywhere else, it stays on the board, and the member's comments are still respected and regarded.